Commission Regulation (EU) No 859/2013 of 5 September 2013 implementing Regulation (EC) No 808/2004 of the European Parliament and of the Council concerning Community statistics on the information society (Text with EEA relevance)

Characteristic to be collected for all enterprises:

• computer usage.

Characteristic to be collected for enterprises that use computers:

• (optional) persons employed or percentage of the total number of persons employed who use computers for business purposes.

Characteristics to be collected for enterprises that use computers:

• employment of ICT specialists,

• provision of any type of training to develop ICT-related skills for ICT specialists, during the previous calendar year,

• provision of any type of training to develop ICT-related skills for other persons employed, during the previous calendar year,

• recruitment or attempted recruitment of ICT specialists, during the previous calendar year.

Characteristic to be collected for enterprises that use computers and which have recruited or tried to recruit ICT specialists during the previous calendar year:

• existence of vacancies for ICT specialists that were difficult to fill, during the previous calendar year.

Characteristic to be collected for enterprises that use computers:

• access to the internet.

Characteristics to be collected for enterprises that have access to the internet:

• persons employed or percentage of the total number of persons employed who use computers with access to the internet for business purposes,

• internet connection: DSL or any other type of fixed broadband connection,

• internet connection: maximum contracted download speed of the fastest internet connection in Mbit/s; ([0;< 2], [2;< 10], [10;< 30], [30;< 100], [≥ 100]),

• internet connection: mobile broadband connection via a portable device using mobile telephone networks (‘3G’ or ‘4G’),

• (optional) internet connection: mobile broadband connection via portable computer using mobile telephone networks (‘3G’ or ‘4G’),

• (optional) internet connection: mobile broadband connection via other portable devices such as smartphones using mobile telephone networks (‘3G’ or ‘4G’),

• internet connection: other mobile connection using mobile telephone networks,

• persons employed or percentage of the total number of persons employed using a portable device provided by the enterprise which allows internet connection via mobile telephone networks, for business purposes,

• (optional) use of social networks, not solely used for posting paid adverts,

• (optional) use of enterprise’s blogs or microblogs, not solely used for posting paid adverts,

• (optional) use of multimedia content-sharing websites, not solely used for posting paid adverts,

• (optional) use of wiki-based knowledge-sharing tools, not solely used for posting paid adverts,

• use of a website.

Characteristics to be collected for enterprises that have a website:

• (optional) provision of the following facility: description of goods or services, price lists,

• provision of the following facility: online ordering or reservation or booking,

• (optional) provision of the following facility: possibility for visitors to customise or design online goods or services,

• (optional) provision of the following facility: tracking or status of placed orders,

• (optional) provision of the following facility: personalised content in the website for regular/recurrent visitors,

• (optional) provision of the following facility: links or references to the enterprise’s social media profiles,

• (optional) provision of the following facility: privacy policy statement, privacy seal, or certification of website safety,

• (optional) provision of the following facility: advertisement of open job positions or online job application,

• provision of the following facility: electronic submission of complaints.

Characteristics to be collected for enterprises that have access to the internet:

• (optional) provision of remote access to the enterprise’s e-mail system, documents or applications,

• (optional) use of paid adverts on the internet,

• use of cloud computing services, excluding free-of-charge-services.

Characteristics to be collected for enterprises that have access to the internet and buy cloud computing services:

• use of e-mail as a cloud computing service,

• use of office software as a cloud computing service,

• hosting the enterprise’s database(s) as a cloud computing service,

• storing files as a cloud computing service,

• use of finance or accounting software applications as a cloud computing service,

• use of Customer Relationship Management (CRM) as a cloud computing service,

• use of computing power for running the enterprise’s own software as a cloud computing service,

• use of cloud computing services delivered from shared servers of service providers,

• use of cloud computing services delivered from servers of service providers exclusively reserved for the enterprise,

• factors limiting the use of cloud computing services: risk of a security breach,

• factors limiting the use of cloud computing services: problems accessing data or software,

• factors limiting the use of cloud computing services: difficulties in unsubscribing or changing service provider (including concerns about data portability),

• factors limiting the use of cloud computing services: uncertainty about the location of the data,

• factors limiting the use of cloud computing services: uncertainty about applicable law, jurisdiction, dispute resolution mechanism,

• factors limiting the use of cloud computing services: high costs of buying cloud computing services,

• factors limiting the use of cloud computing services: insufficient knowledge of cloud computing,

• (optional) the degree to which benefits related to the reduction of ICT-related costs were realised, on the scale: ‘to a high degree’, ‘to some degree’, ‘to a limited degree’, ‘not at all’,

• (optional) the degree to which benefits related to flexibility generated by scaling cloud computing services up or down were realised, on the scale: ‘to a high degree’, ‘to some degree’, ‘to a limited degree’, ‘not at all’,

• (optional) the degree to which benefits related to easy and quick deployment of solutions based on cloud computing were realised, on the scale: ‘to a high degree’, ‘to some degree’, ‘to a limited degree’, ‘not at all’.

Characteristics to be collected for enterprises that have access to the internet and do not buy any cloud computing services:

• (optional) factors preventing the use of cloud computing services: risk of a security breach,

• (optional) factors preventing the use of cloud computing services: uncertainty about the location of the data,

• (optional) factors preventing the use of cloud computing services: uncertainty about applicable law, jurisdiction, dispute resolution mechanism,

• (optional) factors preventing the use of cloud computing services: high costs of buying cloud computing services,

• (optional) factors preventing the use of cloud computing services: insufficient knowledge of cloud computing.

Characteristics to be collected for enterprises that use computers:

• sending of invoices to other enterprises or public authorities, during the previous calendar year,

• percentage of all invoices sent as eInvoices in a standard structure suitable for automated processing, to other enterprises or public authorities, during the previous calendar years,

• percentage of all invoices sent as invoices in electronic form not suitable for automated processing, to other enterprises or public authorities, during the previous calendar year,

• percentage of all invoices sent only as invoices in paper form, to other enterprises or public authorities, during the previous calendar year,

• percentage of all invoices received as eInvoices, in a standard structure suitable for automated processing, during the previous calendar year,

• percentage of all invoices received as invoices in paper form or in electronic form not suitable for automated processing, during the previous calendar year,

• use of an ERP (Enterprise Resource Planning) software package to share information among different functional areas,

• use of any software application for managing information on customers (Customer Relationship Management — CRM software) that makes it possible to capture, store and make available to other business functions information on the enterprise’s customers,

• use of any software application for managing information on customers (Customer Relationship Management — CRM software) that enables information on customers to be analysed for marketing purposes,

• use of EDI-type (Electronic Data Interchange) messages for sending payment instructions to financial institutions,

• use of EDI-type (Electronic Data Interchange) messages for sending or receiving data to/from public authorities,

• electronic sharing of Supply Chain Management (SCM) information with suppliers or customers in order to coordinate the availability and delivery of products or services to the final consumer, without the information being typed manually.

Characteristics to be collected for enterprises that electronically share Supply Chain Management information:

• electronic sharing of Supply Chain Management information with suppliers or customers via websites (enterprise’s website, website of business partners or web portals),

• electronic sharing of Supply Chain Management information with suppliers or customers via electronic exchange of information suitable for automated processing.

Characteristics to be collected for enterprises that use computers:

• use of Radio Frequency Identification (RFID) instruments for person identification or access control,

• use of Radio Frequency Identification (RFID) instruments as part of the production and service delivery process,

• use of Radio Frequency Identification (RFID) instruments for product identification after the production process.

Characteristics to be collected for enterprises that use computers:

• receiving of orders for goods or services that were placed via a website (web sales), in the previous calendar year,

• receiving of orders for goods or services via EDI-type messages (EDI-type sales), in the previous calendar year,

• placing of orders for goods or services via a website or EDI-type messages, in the previous calendar year.

Characteristics to be collected for enterprises that have received orders placed via a website in the previous calendar year:

• use of online payment systems for sales via a website, i.e. payment integrated in the ordering transaction,

• use of offline payment systems for sales via a website, i.e. payment not integrated in the ordering transaction,

• value or percentage of the total turnover of e-commerce sales resulting from orders placed via a website, in the previous calendar year,

• percentage of e-commerce sales to private consumers (B2C) resulting from orders placed via a website, in the previous calendar year,

• percentage of e-commerce sales to other enterprises (B2B) and e-commerce sales to public authorities (B2G) resulting from orders placed via a website, in the previous calendar year.

Characteristic to be collected for enterprises that have received orders for products or services via EDI-type messages:

• value or percentage of the total turnover of e-commerce sales resulting from orders received via EDI-type messages, in the previous calendar year.

Characteristics to be collected for enterprises that have placed orders via a website or EDI-type messages:

• (optional) placing of orders for goods or services via a website, in the previous calendar year,

• (optional) placing of orders for goods or services via EDI-type messages, in the previous calendar year,

• placing of orders for goods or services to the value of at least 1 % of the total value of purchases, in the previous calendar year.